The hotel offers amenities for your comfortable stay and unforgettable experiences
Outstanding Assistance!
“I am grateful for the prompt and effective help from hotel staff, especially Naoraldin from front office and Ali from concierge, who swiftly resolved a technical issue in our room.” view full review
Delicious Breakfast!
“The breakfast spread was impressive with plenty of choices, including excellent vegetarian and vegan options, making it a delightful start to the day.” view full review
Comfortable Bed!
“The comfort of the bed in our room enhanced our stay greatly; I had some of the best sleep I've experienced at a hotel!” view full review
Perfect Event Setup!
“The hotel staff went above and beyond to arrange a beautiful banquet cake for our special request, making our event memorable and enjoyable.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Security
Luggage storage
Locker room
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Children's play area
Spa & Leisure
Spa & wellness centre
Solarium
Sauna
Steam room
Back massage
Head massage
Full body massage
Foot massage
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Dressing area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Rue De Zurich 19,
Geneva,
Switzerland,
1201,
Geneva (Area)
Map view
street view
Rue De Zurich 19,
Geneva,
Switzerland,
1201,
Geneva (Area)
City landmarks
Monument
The Geneva Water Fountain
1.6
km
Church
Cathedrale de St-Pierre
1.5
km
Beach
Paquis Baths
770 m
quai du General-Guisan 28 Jardin Anglais
L'horloge fleurie
1.1
km
Park
English Garden Park
1.2
km
Museum
Tavel House
1.5
km
Park
Parc Des Bastions
1.5
km
Pont de la Machine 1
Cite du Temps
850 m
Museum
Barbier-Mueller Archeology Museum
1.4
km
Museum
Natural History Museum of Geneva
1.9
km
Rue des Vieux-Grenadiers 7
Patek Philippe Watch Museum
2.0
km
Museum
Museum of Art and History
1.8
km
Monument
Reformation Wall
1.6
km
Park
Parc de La Grange
1.8
km
Church
Basilica Notre-Dame of Geneva
640 m
Museum
International Red Cross and Red Crescent Museum
2.5
km
Square
Place du Bourg-de-Four
1.5
km
Public Building
Palais des Nations
2.5
km
Rue du Rhone
800 m
Mont Blanc Bridge
720 m
Île Rousseau
Rousseau Island
820 m
Museum
Musee Rath
1.1
km
Park
Musee Ariana
2.2
km
Museum
Archeological Site at St. Pierre's Cathedral
1.6
km
Museum
International Museum of the Reformation
1.6
km
Park
Parc Mon Repos
1.7
km
Gallery
Museum of Far Eastern Art
2.1
km
Nearby
Monument
Brunswick Monument
360 m
Theatre
Leman Theatre
460 m
Church
Holy Trinity Church
410 m
Restaurants
Novotel Cafe
0 m
rue de Zurich 19
Big Twelf Mezze-Bar & Lounge
0 m
12 Rue de Zurich
Pad Thai
100 m
rue de Monthoux 50
Entre Homard & Cote
180 m
rue de Zurich 6
O'Viriato
100 m
39 rue de Neuchatel
Restaurant Edelweiss
230 m
place de la Navigation 2
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
friendly staff
convenient location
surroundings
crowded dining
7.2/10
Very good
Rooms
7.1
Location
7.1
Service
7.7
Dining
7.3
Guest reviews
7.2/10
based on 12 reviews
8.1
8.1/10 based on 2700 reviews
Eric
United States,
May
2024
7.2/10
My stay at the hotel was a bit mixed. While the rooms were crowded for four people and had some issues like missing bath towels and bugs, the location was fantastic, close to the Lake and many attractions. The service was a bit lacking in friendliness initially but improved later on. The dining experience had a good variety of food, and overall, the facilities were satisfactory.
Rooms
6.0
The rooms were a bit crowded for four people, not fully ready at arrival, and had some bug issues when opening the terrace.
Service
7.0
Although the service wasn't very friendly initially with a breastmilk storage concern, it improved later on with friendly and helpful staff.
Location
8.0
The location was very good, just a short walk from the Lake and in an international area.
Dining
8.0
The dining experience was good with a variety of food options.
Facilities
7.0
The facilities provided were satisfactory.
Clare
United Kingdom,
January
2024
8.4/10
The hotel offers wide and clean rooms with plenty of cupboard space. The service, while informative, could be more friendly. The location, although fair, has some shady aspects. The dining experience is good and rich. The facilities are well-maintained.
Rooms
9.0
The rooms were spacious, spotless, and well-supplied.
Service
8.0
The staff were very informative and friendly, going out of their way to find me a quiet room.
Location
7.0
The location is convenient to reach the train station and other attractions, although with some shady elements.
Dining
9.0
The dining experience was lavish with diverse options, better than many other European hotels.
Facilities
9.0
The facilities are well-maintained and offer a comfortable stay.
Chris
United Kingdom,
December
2023
7.8/10
My stay at the hotel was a delightful mix of comfort and convenience. The rooms were spacious and cozy, though not entirely soundproof. The service was top-notch and the location, despite a few minor drawbacks, was very close to key attractions. The dining experience had its highs and lows, and the facilities added to the overall pleasant stay.
Rooms
8.0
I stayed in a lovely room with two bedrooms and two toilets. Despite an issue with the AC in the first room, the smaller room was still very clean and air-conditioned, providing a comfortable stay.
Service
9.0
The staff went above and beyond to make my stay enjoyable. They were super accommodating, friendly, and always willing to help out with any requests.
Location
7.0
The hotel's location was great, just a stone's throw away from Geneva Lake and both the bus and train stations. While there were some minor concerns with the surroundings, the proximity to key landmarks made up for it.
Dining
7.0
The dining experience had its ups and downs. While the meals were amazing on some days, the presence of a visiting conference led to some disappointments. Overall, the dining experience was satisfactory.
Facilities
8.0
The hotel facilities were pretty good, offering everything I needed for a comfortable stay.
Charles
United Kingdom,
October
2023
7.6/10
My stay at the hotel was a mix of positives and negatives. The rooms had terraces with a calm view, but the loud music from the cafe made it hard for the kids to sleep. The service was a bit cold but responsive and friendly during my early checkout. The location was convenient for tourists, with easy access to key spots, but the area felt slightly sketchy. The dining experience was good, with friendly staff, though room for improvement in setup. Overall, a stay with ups and downs.
Rooms
7.0
The rooms with terraces provided a calm view of the neighborhood. The music from the cafe made it hard for us to sleep early. We had to request extra blankets as the rooms remained cold.
Service
7.0
Although the service was not very friendly, they were quick to assist during my early checkout. Overall, the staff was helpful.
Location
8.0
The location was very convenient for tourists, with easy access to key spots. However, the area felt slightly sketchy despite its centrality.
Dining
8.0
The dining experience was good, with friendly and efficient staff. There could be some improvements in the setup.
Facilities
8.0
The hotel offers various amenities like room service, dry cleaning, and housekeeping.
Alexander
United States,
September
2023
7.2/10
My stay at the hotel was quite nice overall. The rooms were comfortable and spacious, but the location had some drawbacks due to noise and surrounding establishments. The dining options were varied and offered a good selection of dishes.
Rooms
8.0
The room was comfortable and had a balcony, which was a nice touch. It was spacious compared to standard rooms in Europe, although a crib made it a bit cramped.
Service
6.0
The service was a bit inconsistent, with some staff members not being very cooperative. However, during my 5 AM checkout, they were efficient.
Location
7.0
The hotel is centrally located and very close to the bus and train stations, making it convenient for transportation. However, being in the Red Light District, it can be noisy at night and not suitable for families with children.
Dining
8.0
The dining experience was good overall, with a variety of options available. The buffet had different items each day, catering to different preferences.
Facilities
7.0
The hotel had decent facilities overall, with nothing particularly outstanding but sufficient for a comfortable stay.
Sam
United Kingdom,
August
2023
7.2/10
The hotel offers comfortable rooms with everything you need but at a slightly expensive price. Its location is ideal for exploring Switzerland, though it's in a bustling area. Dining options vary from basic to lavish. The overall experience provides value for money with great features but some noisy surroundings.
Rooms
7.0
The rooms are comfortable and have all the necessary amenities.
Service
8.0
The staff, especially Mr Nardine, was kind and friendly, providing adequate service.
Location
6.0
The location is perfect for traveling around Switzerland, but it's in a noisy, bustling area.
Dining
8.0
Dining options range from basic to lavish, offering rich and tasty meals.
Facilities
7.0
The hotel provides a range of facilities to enhance the overall stay.
Douglas
United States,
July
2023
7.8/10
The hotel rooms were a bit small but comfy and clean, offering spacious accommodations with complimentary drinks. The service was outstanding, with helpful staff and various amenities. The location, although surrounded by a chubby area with immigrants, was very convenient with easy access to public transport. The dining experience, while good overall, could be crowded at times. Overall, a comfortable stay with great service and convenient location.
Rooms
8.0
The rooms were spacious and appreciated the complimentary drinks.
Service
9.0
The service was wonderful and helpful with friendly staff.
Location
7.0
The location was very good and near to everything, despite the presence of some strange people around.
Dining
7.0
The dining options were good with variety but could get crowded at times.
Facilities
8.0
The facilities provided were satisfactory.
friendly staff
surroundings
Alice
United Kingdom,
July
2023
7.0/10
My stay at the hotel was relaxing, with decently clean and spacious rooms featuring comfortable double beds. The underground car park was convenient, despite requiring a parking fee. The service was polite and helpful, although the lack of cleanliness was noticeable. The location was mostly good, although some safety concerns arose nearby. The dining experience was a mix of good and bad, with a variety of items but impacted by noise from cleaning activities. The facilities were satisfactory overall.
Rooms
8.0
The rooms were very clean, very spacious, and featured two separate double beds, which were very comfortable and clean with a big bathroom and a huge TV screen.
Service
7.0
The staff was super polite and helpful.
Location
7.0
The location is very convenient and perfect for tourists, though a bit concerning at night near the next building. It is also very close to the train station.
Dining
6.0
The dining was good with a variety of items but was affected by noise during cleaning activities.
Facilities
7.0
The facilities were satisfactory.
Edward
United Kingdom,
June
2023
6.2/10
The hotel rooms need a major uplifting, as they were dirty with old carpets and towels, but they are spacious and offer free wifi. The price seemed a bit high considering the location and services provided.
Rooms
5.0
The rooms definitely need improvement; they were not as clean as expected and felt a bit outdated.
Service
9.0
The service staff were very helpful and accommodating, especially in assisting with alternate parking arrangements for our car. They were kind, cooperative, and eager to help guests navigate around the hotel's surroundings.
Location
7.0
The location is perfect for those planning to explore Switzerland, close to the main train station, but it can get noisy at night due to the surrounding adult-themed establishments.
Dining
5.0
The dining options were basic and overpriced, and the setup at meal times felt crowded and chaotic. The quality did not match Novotel's usual standards.
Facilities
6.0
The hotel facilities were average; nothing exceptional stood out, and the value for the money paid was not entirely justified.
John
United Kingdom,
May
2023
6.0/10
My stay at the hotel was a mixed experience. The room was extremely small and felt dirty for a 4-star hotel. It had a strong smell of cannabis, likely due to poor cleaning and buzzing lamps. On the positive side, the service was very kind and helpful, especially in the rooms, but lacked the same level of attention at the dining room. The location was convenient, near the railway station and surrounded by supermarkets and restaurants, though it was a bit far from the river and unexpectedly close to the red light district. The dining experience was decent, with good food selection but lacking some variety. Overall, a central hotel with friendly staff but with noticeable room issues and an unexpected location drawback.
Rooms
5.0
The room was extremely small and felt dirty considering it was a 4-star hotel, with a smell of cannabis due to poor cleaning and buzzing lamps.
Service
7.0
The service was nice and helpful overall, but there was a difference in attention between the rooms and the dining room.
Location
6.0
The hotel's location was very convenient, near the railway station and surrounded by supermarkets and restaurants. However, it was unexpectedly close to the red light district.
Dining
7.0
The dining experience was good with friendly and efficient staff, but there could have been a better selection of food available.
Facilities
6.0
Peter
United Kingdom,
May
2023
6.8/10
The hotel offers a mix of positives and negatives. The rooms are super comfortable and spotlessly clean, creating a great initial impression. However, some areas needed a thorough clean, and the lack of toiletry refills was disappointing. Additionally, the rooms had a lingering smoke odor, impacting the overall experience.
Rooms
7.0
My room was super comfortable and spotlessly clean.
Service
8.0
The staff were helpful and welcoming, making my stay enjoyable.
Location
6.0
The hotel's location is perfect for those planning to explore Switzerland, being close to the main train station. However, the surrounding area is a bit dodgy, which is a downside.
Dining
7.0
The dining experience offered acceptable options, but there was room for improvement in terms of variety.
Facilities
6.0
The hotel provides essential facilities, though there is room for enhancement in certain areas.
Alexander
United Kingdom,
April
2023
7.8/10
The hotel is ideally located near Geneva Lake and many restaurants and shops, offering standard and functional rooms with comfortable double beds. The service is attentive and helpful, although some improvements are needed. The dining experience is rich and varied but can get a bit busy. Overall, a well-located hotel with great service and amenities, offering a good value for money.
Rooms
8.0
The rooms had everything we needed and were clean with standard furniture. The double beds were comfortable for the three of us.
Service
7.0
The staff was really helpful and always available. They even provided a more comfortable set of beds upon request. However, there were issues in certain areas that need attention.
Location
9.0
The hotel's location is perfect, very close to the lake and central station, making it convenient for travelers. You can easily reach Geneva Lake in just a few minutes.
Dining
8.0
The dining options were rich and tasty, offering a variety of dishes to choose from. However, the restaurant can get a bit busy during peak times.
Facilities
7.0
The facilities are well-maintained and provide everything needed for a comfortable stay. Some additional improvements could enhance the overall experience.